COVID-19 Statement

COVID-19 Statement2020-04-03T14:50:32+00:00

Service Update: April 3, 2020

To our customers and suppliers:

To better serve you, we have changed our warehouse and supplies centers will call or pick up hours of operation, as listed below. Please continue to place orders by contacting customer service at 800-922-9248; their hours remain 8:00 AM-5:00 PM.  Orders can also be placed 24 hours a day at HainesConnect.com.

Our shipping schedule and daily order cut off time remains the same.

Hours: Weekday hours are changed as follows for will call orders and supply orders:

Location Monday – Thursday Friday
Baltimore 8:00 AM-3:00 PM 8:00 AM-2:30 PM
Columbia 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Concord 8:00 AM-3:00 PM 8:00 AM-2:30 PM
Dalton 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Douglasville 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Forestville 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Greensboro 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Greenville 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Nashville 7:00 AM-2:00 PM 7:00 AM-1:30 PM
New Castle 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Oaks 8:00 AM-4:00 PM 8:00 AM-4:00 PM
Orlando 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Philadelphia 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Raleigh 7:00 AM-2:00 PM 7:00 AM-1:30 PM
Richmond 8:00 AM-2:00 PM 8:00 AM-2:00 PM
Wytheville 8:00 AM-2:00 PM 8:00 AM-2:00 PM
York 7:00 AM-2:00 PM 7:00 AM-1:30 PM

Deliveries: We will continue to make deliveries all throughout our footprint while incorporating social distancing protocols in order to protect your team and ours. Instructions to our drivers for delivery of your orders include:

    • Limiting time spent at your locations as much as possible.
    • Not entering your facility unless you need us to.
    • Keeping as much distance as possible between you and your team.
    • Bringing materials to the tail of the delivery vehicle.
    • Not unloading the materials unless you need our help.

As always we thank you for your support. Stay safe, and we look forward to healthier times ahead,

The Haines Team

Service Update: March 24, 2020

To our customers and suppliers:

The Covid-19 virus is a disruptive force that is forcing us to look at our service levels on a daily basis. Currently there are a number of states that announced a Stay-At -Home order for many businesses. As supply chain firms for construction fall within the essential classification of these orders, JJ Haines will be able to continue to support your organizations, supplying the products you need while protecting your staff and ours. This service update is effective March 24, 2020.

Hours: Weekday hours at all locations are unchanged.

Supply Branches:

Location Branches
DE, NJ, PA, MD, WV, VA * New Castle – Normal Hours
* Baltimore/Glen Burnie – Normal Hours
* Forestville – Normal Hours
* Oaks – Normal Hours
* Philadelphia/Bristol – Normal Hours
* York – Normal Hours
* Richmond – Normal Hours
* Wytheville – Normal Hours
* Supply branches are open, but will be subject
to CDC & Social Distancing Guidelines.
FL, GA, NC, SC, TN, KY * Orlando – Normal Hours
* Dalton – Normal Hours
* Douglasville – Normal Hours
* Greensboro – Normal Hours
* Concord – Normal Hours
* Raleigh – Normal Hours
* Columbia – Normal Hours
* Greenville – Normal Hours
* Nashville – Normal Hours
* Supply branches are open, but will be subject
to CDC & Social Distancing Guidelines.

Deliveries: We will continue to make deliveries all throughout our east coast footprint while incorporating social distancing protocols in order to protect your team and ours. Instructions to our drivers for delivery of your orders include:

    • Limit time spent at your locations as much as possible.
    • Not entering your facility unless you need us to.
    • Keep as much distance as possible between you and your team.
    • Bring materials to the tail of the delivery vehicle.
    • Not unloading the materials unless you need our help.

We appreciate your understanding and partnership as we navigate these unprecedented times.  These precautionary measures have been implemented throughout our organization to limit potential spread of the virus while maintaining our ability to serve your needs.  Our teams are working hard while staying nimble and focused on safety.  Please keep yourself, family, and friends safe and healthy, and don’t hesitate to contact us should you have any questions.

Sincerely,

The JJ Haines Team