Founded in 1874 as a general store in Upperville, Virginia, by John James Haines, we are now among the oldest privately held companies in America. We are also the largest floor covering distribution company in the country with operations covering the Northeast, Mid-Atlantic and Southeast.
The reason for our growth is simple—while the world has changed quite a bit since 1874—our values have not. Mr. Haines built his business on the core values of being Customer Focused, People Focused, Trustworthy, Innovative and providing a Commitment to Excellence. And as we continue to grow into the future, we continue to evolve—implementing the latest technology and providing the latest products—to exceed the expectations of our customers. These have been, and will remain, the values of Haines.
Mission. Core Values. Vision.
“We will provide innovative customer solutions by hiring, developing, empowering and retaining talented people, developing strong customer and supplier relationships, and conducting ourselves in a manner consistent with our core values in all our business interactions while also providing a fair return for our shareholders.”
Customer Focused. We ensure that all aspects of the Company are focused on providing an excellent customer experience. We monitor and serve our customers’ needs through effective and interactive customer feedback programs.
People Focused. The people of Haines are our most important asset. We provide a great work environment and treat each other with dignity and respect. We recruit, develop, engage and retain the best people.
Trustworthy. We give our Shareholders, Customers, Suppliers and Associates confidence that we are dependable, and reliable in all out business practices. We are recognized for being a Company with integrity that does what we say we will do.
Innovative. We anticipate change and respond with creative solutions for those business issues facing our Shareholders, Customers, Suppliers and Associates.
Commitment to Excellence. We develop and execute plans in a timely manner, which lead us to become the best and most profitable distributor in the country. This will translate into a superior shareholder return and create a great working environment for all Associate.
“To be the best value-added distributor by providing our customers with an exceptional buying experience.”
Relationships. Service. Products.
Our customers are our number one priority.
We know our job is more than just helping you purchase floor covering. This is why we provide customer service that is second to none, starting with our Sales Team. This Team of dedicated professionals has the intimate product and market knowledge to not only help provide the right flooring products, but to provide solutions and support to help our customers grow their businesses—from marketing support to training and special promotions.
Additional service support comes from our two Customer Call Centers. Unlike most other companies, our support centers are located in our service footprint—from Maryland to Florida—and are owned and operated by Haines. So when customers call a service center, they speak with Haines associates.
Service support includes expertise in logistics and distribution. Though our primary business is floor covering distribution, we operate one of the most technologically advanced logistics and distribution companies in the country—we are masters of supply chain. With an integrated network of multiple Warehouses and Supply Centers, a broad and deep inventory of products and state-of-the-art technology, we are able to deliver the products we sell on time, every time.
When it comes to products, we provide customers with one of the most diverse and powerful portfolios of floor covering products, including the world’s leading brands. We also maintain strong relationships with the world’s best suppliers. This helps us stay at the forefront of the latest flooring products, installation techniques and industry trends.
Delivering products. Connecting people.
At the end of the day, our products and services are the way we connect people. From our suppliers to our customers, we provide a broad network of business resources to help our partners achieve their business goals. We host various networking and entertainment events for our customers and suppliers to help strengthen existing relationships and foster new ones. The way we see it, customers and suppliers are like family. Quite often customers and suppliers become partners and even friends. At Haines we believe, “There is more to doing business than just business. It’s about people.”
There are over 600 Haines associates waiting to take care of you.
When we speak of people, there is one extremely important group to include—our associates. They are the backbone of our company. Everyone’s job matters. We are a team, from top to bottom, and across the wide variety of locations and departments. Everyone in the organization has the opportunity for upward mobility. As a matter of fact, through the history of our company many of our leaders started at entry-level positions and worked their way up. In an era of job hopping and transience, we are proud of, and grateful for, the Haines 20 Year Club, which honors the loyalty of associates who have been part of the Haines family for 20 years; it’s quite a club.